If your dogs coat is excessively knotted or matted there will be an additional charge for removing the mats, because this is very time consuming.  If the mats are close to the dogs skin or are very tight, they will have to be clipped off for the welfare of your dog. With a very matted coat it would be necessary to clip the whole coat short.

The following is included in your dogs grooming session:

Pre-groom discussion:
      It is important to me that you are completely happy with your dogs
      finished style, therefore I like to talk through the styling with you.  I
      will also ask if your dog has any health conditions or other issues that
      may be important to watch for while grooming. E.g. lumps or bumps,
      sore or sensitive places, skin conditions, or a health problem like
      arthritis, diabetes or epilepsy, or if your dog has any behaviour

Pre-groom Check:
     I check the condition of your dogs coat and skin, also check for any
       small lumps or bumps or skin/coat conditions that you may not have
Nails, Pads & Ears: 
       I check your dogs nails and trim them if needed. I check the pads for
       cracking or trapped items and trim pad hair if needed.  I clean your
       dogs ears with cotton wool, moistened with ear cleaning fluid, I will
       also check for signs of an ear infection possibly starting

       I only use professional dog shampoos, I have a wide selection and will
       make an appropriate selection for your dogs needs
.  During the bath
       your dogs anal glands will be checked

       I use a variable velocity drier & finishing drier

Brushing, Trimming & Styling:
       I remove all mats and tangles and style your dog as agreed in the pre
       groom discussion.